Do you charge for delivery?
We do charge for delivery. Some product ranges however qualify for free shipping to some areas.
How much does delivery cost?
Flat rate mattress delivery is $85 for Melbourne and Adelaide Metro areas.
This is the rate for ground floor delivery, if you live above the ground floor the rate is $95.
How fast can you deliver my mattress?
All of our mattresses are made to order at our factory Serenity Bedding in Springvale. We begin manufacturing your mattress the day after you place your order. Our delivery to Melbourne Metro addresses can be as fast as 3 working days from order depending on the day you placed your order. Orders for South Australia need to allow 7 days.
Where do you deliver?
We currently delivery to Melbourne Metro, Geelong, Bendigo and Adelaide.
We can deliver interstate on request, but you'd need to call us to discuss the freight costs depending on your purchase requirements.
Can I pick up my mattress myself?
Yes by arrangement we can organise for you to pick up your mattress from our factory in Springvale. You'll need to discuss this with us in advance before making your purchase. .
I've purchased a mattress for delivery what happens now?
We are delighted you've chosen a Regal Mattress, our team will now be hard at work creating your mattress.If you purchased your mattress in store and agreed on a delivery date, our delivery driver will call you the day before between 4pm and 7pm and give you a two hour window during which they will deliver your mattress. If there is no answer on the number you have provided, they will leave a message with the delivery window.
What should I do if I have a special request for the delivery driver?
If you have other delivery requests such as; leaving the mattress on the front porch if you are not home, or calling again an hour before delivery, you can only organise this with the driver when they call with your two hour delivery window.
What should I do if I haven't received a call from the delivery driver the night before?
If you haven't received a call letting you know your delivery window you should call the store you purchased the mattress from on the morning of your delivery to confirm the two hour window.
Will the driver remove my old mattress?
Charges do apply for the removal of old mattresses and ensemble bases (per piece). Fees may be higher for outer metro areas.
Note: Ratepayers can usually arrange free removal through their council hard waste collection.
If removal charges are showing on your store invoice and you have paid for this in advance then the driver will take away your old mattress/ensemble base at the same time as delivery.
We cannot guarantee that this service is available to all areas.
For online orders you will need to discuss this with us after your order is placed.
For orders placed in stores you will need to discuss this at the time of your purchase.
The number of items removed cannot exceed the number of items being delivered.
- Mattresses removed must be in a clean sanitary condition and our drivers have the right of refusal should this not be the case.
- Drivers cannot take away furniture items.
Will the delivery driver assemble my mattress for me?
If asked, the delivery drive will assemble our new base, place the mattress on existing base/frame and remove all rubbish.
It's important that you make sure that the goods delivered will fit in the designated room and that there is enough space to carry goods through. This includes staircases, low ceilings and tight corners.
What do I do if I wasn't home to receive my mattress during the designated delivery window?
If no one is home at the designated delivery time, you need to phone the store you purchased your mattress from to arrange a new delivery date. An extra delivery fee will apply.
Will the driver assemble my bedhead as well?
If you have purchased a bedhead, it will only be assembled by our delivery driver if an assembly charge is shown on the invoice.
What should I do if my delivery question isn't answered here?
Please call the store you purchased your mattress from for the fastest response or contact us through our online enquiry form.