Updated COVID-19 Response Terms and Conditions Response

Updated COVID-19 Response Terms and Conditions Response

Stores in Victoria and Adelaide are trading limited hours with Social Distancing and Hygiene Practices in place.

COVID-19 Response Changes to Terms and Conditions of Policy Offerings

As a result of the COVID-19 pandemic conditions and restrictions to certain activities it has been necessary for us to temporarily adjust our normal business policies and offerings to include the following changes effective from 10th May until further notice. 

These adjustments have been made with the health and safety of our team members and customers as a priority during these difficult and unprecedented times. 

Swap-overs - Happiness Guarantee

We have currently paused our Swapover Service in Victoria. The service remains available in South Australia. 

We are hopeful we can recommence after the current restrictions have eased and the health risk has been reduced. All 12 months periods of purchase conditions will be extended to cover the period that we have paused this service. 

When we recommence the following conditions will remain in place; 

  • Due to the Covid-19 Pandemic it has been necessary to introduce a new requirement for any mattresses being returned to the factory.
  • Until further notice  all mattresses being returned to the factory must be professionally cleaned and a certificate of cleaning provided prior to collection.

This is a necessary adjustment to protect the health and safety of our drivers and our team members. 

We are sorry for any inconvenience this may cause our customers and thank you for you understanding during these difficult and unprecedented times.  

Mattress Warranty 

We have recommenced our Warranty Service.

Due to the Covid-19 Pandemic it has been necessary to introduce a new requirement for any mattresses being returned to the factory.

Until further notice  all mattresses being returned to the factory must be professionally cleaned and a certificate of cleaning provided prior to collection.

This is a necessary adjustment to protect the health and safety of our drivers and our team members. 

We are sorry for any inconvenience this may cause our customers and thank you for you understanding during these difficult and unprecedented times. 

Loan Mattresses

We are not currently offering loan mattresses for the health and safety of our customers and team members. We apologise for any inconvenience. 

Mattress Disposal

Until further notice we are unable to provide a mattress disposal service. Most local councils will assist with collection as an alternative. 

We are sorry for any inconvenience this may cause our customers and thank you for you understanding during these difficult and unprecedented times.